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» How do I fix most iPod issues?
» What is the best way to apply a screen protector?
» What is the best way to contact Incipio customer support?
» How do I use the Multi-Dapt System on the back of my Krusell Carrying Case?
» Can I display video from my iPod with Video on a TV?
» Are there instructions for installation of Motorola V3 housings?
» How do change my Apple iPod Video settings?
» I'm looking for an accessory for a handheld that is not listed, what should I do?
» I would like to return an item, and its within the 30 day return window. How do I go about doing that?
» I currently live outside the United States, can I get items shipped to me?
» I live in Hawaii, Alaska or Puerto Rico, what is the cost of shipping to these States?
» Where and how do I enter a coupon code?
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| How do I fix most iPod issues? | |
There may come a time in your iPod life when things don't go quite as planned. Fortunately, your issue is most likely temporary, and you have the power to do something about it now. If you're having trouble, try these steps (known around here as the five Rs) one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Note: Please make sure that your iPod is fully charged and then toggle the Hold switch on and off before performing these steps.
1. Reset your iPod, iPod nano, iPod mini, or iPod shuffle.
2. Retry your iPod with a different USB or FireWire port on your computer (please note that the latest iPods can only be synced through USB).
3. Restart your computer, and make sure that you have the latest software updates installed.
4. Reinstall your iPod and iTunes software. You can download the latest versions of iPod Updater and iTunes from our website.
5. Restore your iPod using the latest iPod Updater. Important: Please note that restoring an iPod will erase all songs and files on your iPod and restore it back to its original settings. Make a backup of any files on your iPod before restoring it. After restoring, you can transfer your music and files from your computer back to your iPod again.
| | What is the best way to apply a screen protector? | |
Step 1. Clean the screen with a lint-free cloth
Step 2. Peel back a small portion of the screen protector, exposing the adhesive backing.
Step 3. Using a credit card or some other flexible card, apply the screen protector to the device using the edge of the card. Be sure to apply in one smooth motion. This will reduce the number of bubbles and create a cleaner looking protector.
Step 4. Now use the card to slowly smooth out any additional bubbles.
| | What is the best way to contact Incipio customer support? | |
You may contact us through any of the following channels:
E-mail: support@incipiotech.com
Telephone: Phone: 714.692.7900
Address: 22725 La Palma Ave.
Yorba Linda, CA 92887
| | How do I use the Multi-Dapt System on the back of my Krusell Carrying Case? | |
See below - If you require further information, please email us.
 | | Can I display video from my iPod with Video on a TV? | |
Absolutely. All you need is an Incipio iPod AV cable and a television with RCA video and audio inputs (or the Universal Dock with an S-video cable and a television with S-video input). Then do this:
1. Connect the Fifth Generation iPod to your TV using the iPod AV cable or connect the Universal Dock to the TV and place the iPod in the dock.
2. Turn on your TV and set it to display from the input ports to which your iPod or dock is connected.
3. On your iPod, make sure TV Out is set to Ask or On (Select Video > Video Settings > TV Out)
4. Then, select Videos and then select a video to play from either the Video Playlists, Movies, or Music Videos menus.
Note: You must use the Incipio iPod AV Cable to connect the Fifth Generation iPod to a television. Other cables make have similar connectors, but are not wired internally the same way. For more information, see the Fifth Generation iPod Tutorial or the Fifth Generation iPod Features Guide.
| | Are there instructions for installation of Motorola V3 housings? | | Yes! A full step by step instructional manual is available, just the following link for information on motorola housings | | How do change my Apple iPod Video settings? | | Click the following link to get Apple iPod Video Settings detailed instructions. | | I'm looking for an accessory for a handheld that is not listed, what should I do? | | We make a great effort to support most popular devices, however if you do not find an accessory compatible with your device please take a look at our universal accessories:
ID-Zipper &
ID-Flip
You have two options, order an accessory for a similar handheld or send our knowledgeable staff an email and we will provide you with an answer as quick as possible. support@incipiotech.com | | I would like to return an item, and its within the 30 day return window. How do I go about doing that? | | Before sending a product back for return, please contact our office so that we may determine the problem. Many times we are able to save customers the time and hassle of a return once we understand what issues are involved. If a return is necessary, you will need to get a RMA (Return Merchandise Authorization) number. Please visit http://support.incipiotech.com. Once there click on "merchandise return", fill out the form and follow the instructions on screen.
IMPORTANT NOTE: In order to receive a refund or replacement for items such as: iLuv products, iConcept products, Innopocket products, Fellowes products, unlocked mobile phones and bluetooth headsets, all products must be unused, including all original materials and enclosed in their original, undamaged boxes. | | I currently live outside the United States, can I get items shipped to me? | |
We now offer international shipping to the following countries:
| United States |
France |
Netherlands |
St. Thomas |
| Australia |
Germany |
New Zealand |
Sweden |
| Azores |
Greece |
Niue |
Switzerland |
| Bahamas |
Greenland |
Northern Ireland |
United Kingdom |
| Belgium |
Iceland |
Norway |
Vatican City |
| Brazil |
Ireland/Eire |
Poland:FDX |
Virgin Islands |
| Canada |
Italy |
Portugal |
Wales |
| Canary Islands |
Japan |
Scotland |
| Denmark |
Luxembourg |
Spain |
| England |
Madeira |
St. Croix |
| Finland |
Monaco |
St. John |
| | I live in Hawaii, Alaska or Puerto Rico, what is the cost of shipping to these States? | |
We treat our good customers in Alaska, Hawaii and Puerto Rico the same way we treat our continental United States customers. We have a wide selection of choices of shipping available, from Standard to FedEx Next Day shipping. | | Where and how do I enter a coupon code? | | In your shopping cart...
NOTE: Only one coupon code per order. |
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